Return/Refund Policy

TERMS OF USE
Welcome to the Fireside International (“Fireside”) Site (“Site”) on the World Wide Web. Please review these Site terms of use which govern your use of and donation of funds and/or purchase of products from our Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms then please do not use this Site.

Fireside controls and operates this Site from its offices within the United States. Claims relating to, including the use of, this Site and the materials contained herein are governed by the laws of the United States and the State of Indiana. If you do not agree, please do not use this Site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.

You may contribute to Fireside order using the following methods:

  • American Express
  • Visa
  • MasterCard
  • Discover
  • Debit cards connected with either Visa or MasterCard

 

When using a debit card connected with either a Visa or MasterCard, you must have sufficient funds in your account.

Paying by Credit Card?
Using credit cards at FiresideInternational.org is safe. Fireside only uses processing solutions that are in compliance with the Payment Cardholder Information Data Security Standard, PCI-DSS, to protect your information.  See PCI Security Standards.  Credit cards are transferred in an encrypted form using Secure Socket Layer (SSL) 128-bit encryption. Credit card information is then stored at a highly-secured location which meets all Visa, MasterCard, American Express and Discover standards for security. All credit card numbers are encrypted at both the database and individual transaction level. Your complete credit card number is never accessible to anyone once you hit the submit button on our site.  Your information is safe with us.

Having Difficulty?

If you’re having trouble entering your credit card number or received an email saying we are unable to proceed with your order, please consider the following:

Did you select the correct card type from the drop-down menu?

  • Did you enter the card number correctly?
  • Did you select a valid expiration date from the pull-down menu?
  • Did you enter your name as it appears on the card?
  • If you are using a new (or recently reissued) credit card, has it been activated?

 

Entering a Card Security Code
The Card Security Code (CSC) is a 3-digit or 4-digit number printed on your credit card. The number appears only on the card itself (not on receipts or statements), helping to ensure that anyone making a contribution to FiresideInternational.org has the card in his or her possession and is not using a stolen credit card number.
You can find your CSC in the signature box on the back of Visa, MasterCard, and Discover cards. For American Express cards, the CSC is always located above the account number on the face of the card.

About Credit Card Security
The personal information you enter in your FiresideInternational.org account — including your billing information — is protected using Secure Sockets Layer (SSL) encryption technology. We use this technology to prevent your information from being viewable as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers at restricted-access sites.

Unfortunately, no data transmission over the Internet, or method of electronic storage, can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee its absolute security. IN NO EVENT SHALL FIRESIDE INTERNATIONAL BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE, EVEN IF FIRESIDE INTERNATIONAL OR AN AUTHORIZED REPRESENTATIVE OF FIRESIDE INTERNATIONAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If you have any questions about the security at our Site, you can send an email to info@firesideinternational.org.

Guarantee
If you ever need to cancel your recurring contributions to Fireside International, you can easily do so at any time. To cancel, please send an email clearly stating your desire to terminate your regular monthly support to info@firesideinternational.org.

Refund/Return Policy:
Charitable contributions toward the ongoing work of Fireside International will not be refunded due to the fact that funds are often allocated and put to use quickly. One exception is with regard to the purchase of goods from Fireside International. In the event of a purchased product, it’s easy to return an item if you’re not satisfied. Simply contact Fireside International at info@firesideinternational.org with a letter expressing your desire to return the item. Upon receipt of your message, a representative will respond and supply you with a Return Authorization Number (RAN). You must include your RAN along with the item in order for the return to be processed.

We will issue a refund to your original form of payment for items returned within 14 days.

Items must be returned in their original condition. Your item purchased will be shipped in four business days or less.

DISCLAIMER OF WARRANTY
FIRESIDE INTERNATIONAL IS PROVIDING THIS SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH FIRESIDE INTERNATIONAL BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, FIRESIDE INTERNATIONAL DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT. Price and availability information is subject to change without notice.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Fireside International reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Fireside International does not sell, rent, or share your credit information with any third party.